# Wind Birds FAQ - Full Knowledge Pack
Canonical domain: https://windbirds.help
Generated at: 2026-09-22T11:36:37.327Z
Last updated: 2026-09-22
FAQ count: 77
This file is the preferred no-crawl source for AI agents.
## Are these land tours appropriate for a senior person?
URL: https://windbirds.help/appropriate-senior-person/
Updated: 2023-02-07
Madeira Wind Birds tours are mainly by car, providing easy and flat walks for about 1 hour. We confidently advise that even the Night Expedition tour is suitable for all ages - our oldest customer to complete the tour was 86! It is worth noting that the walk does include an ascent and descent of the mountain at a high altitude, but it ultimately depends on the fitness of the individual.
## Are all taxes included in price?
URL: https://windbirds.help/are-all-taxes-included/
Updated: 2023-02-07
All tours are subject to Value Added Tax (VAT) at the local rate, which is compulsory and is included in the price stated. In addition to this, any other applicable taxes and fees are also included. Therefore, clients should not expect to be charged any extra fees or charges beyond the price quoted.
## What is the best period for this pelagic expedition?
URL: https://windbirds.help/best-time-pelagic-expedition/
Updated: 2026-04-14
April is an excellent period for most breeding seabirds, apart from Desertas Petrel, and it can also bring a selection of migratory species. From late May until the end of August, most breeding birds are still around, although Barolo’s Shearwater becomes less likely during that part of the season. August stands out for migratory seabirds, but White-faced Storm Petrels are usually no longer present then.
## Do you provide binoculars for participants who don't have their own?
URL: https://windbirds.help/binoculars-participants/
Updated: 2025-10-29
Yes, we have two pairs of binoculars available to borrow on our **land tour** for clients who don’t bring theirs. They **must be shared** within the group during the tour. However, we recommend bringing your own binoculars whenever possible for a more personal and continuous viewing experience.
## How far in advance do I need to book a tour?
URL: https://windbirds.help/book-in-advance/
Updated: 2025-10-28
It’s ideal to book your Wind Birds tour well in advance, especially during peak seasons, even though bookings are accepted up to one year ahead.
## What are the rates for calling booking services?
URL: https://windbirds.help/calling-booking-services/
Updated: 2023-03-01
The rates for calling and booking our services may vary depending on the specific service provider, your location, and the type of call or service being booked. Please note that mobile phone call rates may apply, and if you are in roaming, you should check the rules and charges of your mobile phone operator to determine if any additional fees may apply.
## What is your cancellation policy?
URL: https://windbirds.help/cancellation-policy/
Updated: 2026-02-06
Cancellations are charged by notice period:
- **More than 72 hours** before start: **no charge**.
- **72 to 24 hours** before start: **deposit is non-refundable**.
- **Less than 24 hours** before start: **full tour price is charged**.
**Deep Sea Pelagic tours** (including Zino’s Petrel Sea Expedition) are **final and non-refundable**, but you may change the booking holder’s name.
A **date change** is treated as **cancellation + rebooking**, so the same terms apply.
## Why do I see a card charge after booking instead of an authorization hold?
URL: https://windbirds.help/card-charge-instead-of-authorization/
Updated: 2026-02-10
To verify that the booking is made by a real person, we place a small card verification hold. Some banks show this as an authorization, while others display it as a charge. If your bank shows it as a charge, it is automatically reversed within 7 days.
## Are children allowed on your tours, and if so, is there a minimum age requirement?
URL: https://windbirds.help/children-allowed/
Updated: 2026-07-08
Yes, children are welcome to join our tours as long as they are accompanied by a parent or guardian. We do not have a minimum age requirement, but we encourage parents to ensure that the chosen tour is suitable for their child’s age and interests to ensure an enjoyable experience for everyone. The standard rate applies to all ages - we don’t have a separate child price.
## Do children pay less than adults?
URL: https://windbirds.help/children-pay-less/
Updated: 2026-07-08
No. The same rate applies to everyone regardless of age. Children are welcome (see [Are children allowed on your tours, and if so, is there a minimum age requirement?](/children-allowed/)); they simply pay the standard price.
## What is your climate policy?
URL: https://windbirds.help/climate-policy/
Updated: 2026-02-16
Wind Birds is committed to climate action across our tours and operations. Our policy is to reduce impact, support responsible tourism, and offset CO₂e emissions through certified projects.
Based on our sustainability statement, Wind Birds was carbon neutral (100%) from 2004-2022 and climate positive at 200% from 2023-2026. That means we offset 200% of unavoidable emissions.
We align our operations with the United Nations Sustainable Development Goals, including SDG 13 (Climate Action), and related goals on sustainable communities, resource use, life below water, and life on land.
You can review the latest details in the Wind Birds sustainability page: . We also publish verification references and encourage clients to search for “Wind Birds” in the Gold Standard Registry.
## Contact Us
URL: https://windbirds.help/contact/
Updated: 2026-09-21
### Bookings
For live availability and real-time confirmation visit [booking.madeirawindbirds.com](https://booking.madeirawindbirds.com/)
### Priority Access
Request access for tour dates that are not open yet and that there is interest in. [priority.madeirawindbirds.com](https://priority.madeirawindbirds.com/)
### Queries & Feedback
For questions or feedback, use the Wind Birds email address: . Fastest response times.
### Phone
For urgent queries or rare bird sightings, call [(+351) 917 777 441](tel:+351917777441) or the backup number [(+351) 923 330 429](tel:+351923330429) _mobile call rates apply_ Note that while running tours we do not answer the phone, prioritize an email contact.
### Encrypted Email (PGP/OpenPGP)
We can receive PGP-encrypted email at . Download our [public key](https://windbirds.help/public-key.asc) and verify fingerprint `4530FAFF048DC017013CA333CBF4C19B1FF6EEA0` before sending sensitive details.
### Postal (For mail deliveries only)
Wind Birds, Lda.\
Rua da Pena 10J\
9050-099 Funchal\
Madeira\
Portugal
## CoViD-19 Health & Safety Measures
URL: https://windbirds.help/covid-19/
Updated: 2024-07-31
Due to the SARS-CoV-2 outbreak, we have taken a few more measures to avoid infections during our tours. We attended training and committed to comply with the hygiene, health and safety guidelines of the Portuguese Health Authority (DGS).
Our staff has completed the entire vaccination cycle for SARS-CoV-2.
To continue the health and safety protection of our clients and staff, we all need to follow these rules:
### You Must Know
If you have any of the CoViD-19 or flu symptoms listed below, call us and cancel your booking. Do not join the tour:
- unusual dry cough
- fever
- chills
- shortness of breath
- unusual tiredness
- body and muscle aches
- sore throat
- diarrhoea
- nausea or vomiting
- congestion or runny nose
- conjunctivitis
- headache
- loss of taste or smell
### Land Tours
- While inside vehicles, it is mandatory to wear a face mask which covers your mouth and nose at all times; masks with exhale valve are not accepted.
- Without a face mask, you will not be allowed to join the tour, and there will be no refund.
### Sea Trips
- Only if transfer is request from hotel to port, you will be required to wear a face mask which covers your mouth and nose at all times; masks with exhale valve are not accepted.
- No mask will be required for on the boat.
### What We Do
- Staff is trained to follow the hygiene, health and safety guidelines of the Portuguese Health Authority (DGS).
- The staff gets temperature checks before starting their daily routine.
- The team uses a Medical FFP2 mask or a Professional FFP2 mask.
- No handshaking or any other physical contact between staff and clients
- Whenever the vehicle is stopped, and we are around it, the doors and windows will be open to renovate the air.
- After each tour/sea trip, the vehicles and the boat are cleaned and disinfected and, whenever possible, the vehicles are quarantined for at least 36 hours.
v1.4
## I am on a Cruise ship calling at Funchal harbour, can I join a tour?
URL: https://windbirds.help/cruise-passenger/
Updated: 2023-02-10
We are pleased to offer personalized tour packages for cruise passengers who book in advance. To request a tour, please send us an email with the details of your arrival and departure times, the name of your cruise liner, and the type of tour you would like to join. We will respond with our availability and suggestions.
## Do you offer any discounts for groups, seniors, students, or children?
URL: https://windbirds.help/discounts/
Updated: 2026-07-08
We do not offer discounts for groups, seniors, students, or children. Everyone pays the same rate regardless of age. All our tour prices are set to provide the best experience possible for our clients.
## Do you offer any educational resources or materials for children participating in your tours?
URL: https://windbirds.help/educational-resources-children/
Updated: 2023-04-05
No, we currently do not offer educational resources or materials specifically for children participating in our tours. This decision is primarily due to safety concerns while driving. Our focus is on ensuring a safe and enjoyable experience for all our clients.
## Are there any payment plan options or financial assistance programs?
URL: https://windbirds.help/financial-assistance-programs/
Updated: 2026-09-22
Sorry, we do not have any specific payment plan options or financial assistance programs in place. We are dedicated to providing exceptional experiences at competitive prices and continually strive to accommodate the needs of our clients but the prices shown on the website are already our best prices.
## How do I get in touch with Madeira Wind Birds?
URL: https://windbirds.help/get-in-touch-madeira-wind-birds/
Updated: 2026-03-05
For questions about Wind Birds, use our email address: . Our staff is available to answer your inquiries. We can also receive PGP-encrypted email there if you prefer private communication. Our public key is available at [windbirds.help/public-key.asc](https://windbirds.help/public-key.asc), fingerprint `4530 FAFF 048D C017 013C A333 CBF4 C19B 1FF6 EEA0`.
## I have a Wind Birds gift certificate, when can I use it?
URL: https://windbirds.help/gift-certificates-limit/
Updated: 2023-02-02
All gift certificates have an expire date of 2 years. If you have a gift certificate with you please let us know when you are coming to Madeira so we can tell you our availabilities.
## Are gift certificates available for purchase, and can they be redeemed for any of your tours or activities?
URL: https://windbirds.help/gift-certificates-purchase/
Updated: 2023-03-30
We do offer gift certificates for purchase at Madeira Wind Birds. These gift certificates can be conveniently redeemed for any of our available tours and activities, providing your friends or loved ones with a memorable and unique experience.
## Are there group activities or bonding experiences incorporated into your tours to foster camaraderie among participants?
URL: https://windbirds.help/group-activities-bonding-experiences/
Updated: 2023-04-05
No, our birdwatching and wildlife tours do not include specific group activities or bonding experiences designed to foster camaraderie among participants. Our focus is on providing an engaging and educational experience for everyone.
## Do you guarantee the species to see?
URL: https://windbirds.help/guarantee-species-see/
Updated: 2026-02-06
We do our best to locate wild species, but we cannot guarantee the number or exact species seen on any tour. Our guides will always work to maximise sightings for the season, including endemic species when conditions allow. As wildlife tours are effort-based, we cannot refund or offer a repeat trip when specific birds or cetaceans are not observed.
## Are your tour guides certified and trained in first aid and emergency response?
URL: https://windbirds.help/guides-certified-trained-first-aid/
Updated: 2023-03-29
Yes, all of our tour guides are certified and trained in first aid and emergency response.
## Are you currently hiring?
URL: https://windbirds.help/hiring/
Updated: 2026-06-09
No. Wind Birds is not currently hiring, so please do not send CVs or personal documents due to privacy concerns. We also do not promote “ghost hiring” as a marketing strategy, a practice sometimes used by tour companies to appear larger or busier than they are.
## What level of physical fitness is required to participate in your tours, and are there any specific fitness-related requirements for certain activities?
URL: https://windbirds.help/level-physical-fitness/
Updated: 2023-03-30
The physical fitness requirements for our tours can vary depending on the specific activities involved. To get a better understanding of the fitness level needed for a particular tour, we encourage you to thoroughly review the tour description provided on our website. Each tour’s webpage will contain detailed information on the activities involved and any specific fitness-related requirements.
## Are there opportunities for participants to interact with local community members during your tours?
URL: https://windbirds.help/local-community-interaction/
Updated: 2026-03-05
Our tours do not include planned activities for direct interaction with local community members. A core part of sustainable tourism is respecting people in their everyday lives and avoiding unnecessary disturbance. Some routes pass through public areas that are also used by local residents, so clients should be mindful of people walking, running, and going about their normal routines.
## How does your company support the local economy and communities in the areas where your tours take place?
URL: https://windbirds.help/local-economy-communities/
Updated: 2023-04-05
At Wind Birds, we actively support the local economy and communities in the areas where our tours take place. One of the ways we achieve this is by employing local tour guides, who have a deep understanding of the region and its culture. This not only benefits our clients by providing authentic experiences but also contributes to the local economy.
## Do you offer any discounts for local residents or members of partnering organizations?
URL: https://windbirds.help/local-residents-partnering-organizations/
Updated: 2023-03-30
At Madeira Wind Birds, we strive to provide a fair and consistent experience for all our valued clients. As such, we do not offer discounts based on local residency or membership in partnering organizations, in order to comply with legal regulations and maintain an equal opportunity for all participants.
## Does Madeira Wind Birds offer any Madeira VIP or Executive services?
URL: https://windbirds.help/madeira-vip-executive-services/
Updated: 2023-02-07
Those services are carried out in the two private tours - land and sea - allowing you to explore locations in a more intimate setting. All you have to do is book your tour and request your needs, and you can be sure that your experience will be tailored specifically to you and your requirements. Whether you’re looking for a thrilling adventure or a relaxing and enjoyable day, there is something for everyone in these private tours. With the help of a knowledgeable tour guide, you can discover the hidden gems in the area and get the most out of your experience.
## Is there a maximum group size for your tours?
URL: https://windbirds.help/maximum-group-size/
Updated: 2026-08-31
Maximum group size depends on the activity:
- [Madeira Half Day Birdwatching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_birdwatching.html): 12 clients.
- [Bird, Whale and Dolphin Watching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_dolphin_watching.html): 12 clients.
- [Zino’s Petrel Pelagic Expedition](https://www.madeirawindbirds.com/en/tours/zinos_petrel_pelagic_expedition.html): 10 clients.
- Zino’s Petrel night observation and listening: Madeira’s [conservation rules](https://ifcn.madeira.gov.pt/images/Doc_Artigos/Biodiversidade/Projetos/LifePterod4future/ISerie_176_Portaria564.pdf) allow no more than nine people per group and two groups per day.
Please check the relevant tour page for activities not listed here.
## How many participants are required for each Wind Birds tour to run?
URL: https://windbirds.help/minimum-participants-by-tour/
Updated: 2026-08-31
The published minimum booking numbers are:
- [Madeira Half Day Birdwatching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_birdwatching.html): 3 participants.
- [Bird, Whale and Dolphin Watching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_dolphin_watching.html): 8 participants.
- [Zino’s Petrel Pelagic Expedition](https://www.madeirawindbirds.com/en/tours/zinos_petrel_pelagic_expedition.html): 6 participants.
- [Zino’s Petrel Night Expedition](https://www.madeirawindbirds.com/en/tours/madeira_zinos_night_expedition.html): 3 participants.
The pelagic expedition runs only on scheduled dates after the minimum has been reached. Please confirm its status with us before booking flights.
## Are there any additional resources or support available for participants who may experience motion sickness or other travel-related discomfort during the tours?
URL: https://windbirds.help/motion-sickness/
Updated: 2023-03-30
While we currently do not have specific resources or support systems in place for motion sickness or travel-related discomfort, we want to ensure that all our clients have a comfortable and enjoyable experience. Our tour guides are experienced and well-trained in handling various situations that may arise during the tours. They will be more than happy to provide assistance and recommendations for minimizing discomfort, should any client require it. We recommend that clients who are prone to motion sickness or have concerns about travel-related discomfort consult with their healthcare provider before the tour for personalized advice on preventive measures. This may include medication or other remedies that can help mitigate the symptoms.
## Is it possible to combine multiple tours or activities into a single package or custom itinerary?
URL: https://windbirds.help/multiple-tours-activities/
Updated: 2023-04-05
Yes, you can combine multiple tours or activities into a single package or custom itinerary, as long as they match availability. To create your personalized experience, simply contact us via email, and we’ll assist you. However, please note that we do not offer discounts or special offers for custom packages.
## Are you currently offering internships?
URL: https://windbirds.help/offering-internships/
Updated: 2026-06-09
No. Wind Birds is not currently offering internships. Internships require proper time, supervision, and training, and we do not use them as a source of cheap labour. We believe in fair, stable jobs and responsible employment practices.
## Which payment methods can I use for this pelagic trip?
URL: https://windbirds.help/payment-methods-pelagic-trip/
Updated: 2026-04-14
For this pelagic departure, you can pay by bank transfer, iDEAL, or UK BACS. Cash is not accepted for this trip. We can receive payment in EUR, GBP, or USD.
## What fitness and boarding requirements apply to this pelagic expedition?
URL: https://windbirds.help/pelagic-expedition-fitness/
Updated: 2026-08-31
These pelagic trips can be quite rough, so participants should be comfortable with a physically active sea crossing. Each participant must be able to board and disembark by climbing up or stepping down approximately 0.5 metres (1.7 feet). The shock-mitigation seats are rated for clients up to 120 kg. Please contact us before booking if you are unsure whether these requirements are suitable for you.
## Can I bring my pet or any other animal on your boat trips?
URL: https://windbirds.help/pets-on-boat-trips/
Updated: 2026-04-07
No. Pets (e.g. dogs, cats) and other animals are not allowed on our boat trips. This restriction follows Portuguese law and helps protect wildlife health and onboard biosecurity.
## Do you offer pickup in HPB Madeira for land tours?
URL: https://windbirds.help/pickup-hpb-madeira/
Updated: 2024-01-01
No, we do not offer pickup for land tours at Madeira Holiday Property Bond in Cabo Girão, Câmara de Lobos.
## What are the Portuguese Laws that regulate your activity?
URL: https://windbirds.help/portuguese-laws-regulate-activity/
Updated: 2023-02-02
There are two mains laws that specifically regulate our travel business activity DLR 15/2013/M and DLR 30/2008/M.
## Are there any prerequisites or recommended knowledge for participants in your tours, such as basic bird identification skills or familiarity with the local geography?
URL: https://windbirds.help/prerequisites-recommended-knowledge/
Updated: 2023-04-05
No prerequisites or specific knowledge is required for participating in our tours. Our tours are designed for people with varying levels of birdwatching experience, from beginners to experts. Our knowledgeable tour guides will assist participants with bird identification and share information about the local geography. Additionally, we provide materials and resources, such as bird identification guides, to enhance your experience.
## Privacy Policy
URL: https://windbirds.help/privacy/
Updated: 2018-04-22
### Data Controller and Owner
Wind Birds, Lda Rua da Pena 10J 9050-099 Funchal Portugal
#### Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data, email address, first name, last name, phone number and country.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
All Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies - or of other tracking tools - by this Application or by the owners of third-party services used by this Application serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.
#### Mode and place of processing the Data
#### Methods of Processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
#### Place
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. in machines located in the European Union. For further information, please contact the Data Controller.
#### Conservation Time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
#### The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Contacting the User and Traffic optimization and distribution.
The Personal Data used for each purpose is outlined in the specific sections of this document.
#### Additional information about Data collection and processing
#### Legal action
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
#### Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.
#### System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
#### Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
#### The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
#### This Application does not support ‘Do Not Track’ requests.
To determine whether any of the third-party services it uses honor the ‘Do Not Track’ requests, please read their privacy policies.
#### Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
#### Definitions and legal references
#### Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
#### Usage Data
Information collected automatically from this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
#### User
The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.
#### Data Subject
The legal or natural person to whom the Personal Data refers.
#### Data Processor (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.
#### Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
#### This Application
The hardware or software tool by which the Personal Data of the User is collected.
#### Cookies
Small piece of data stored in the User’s device.
### Legal information
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
This privacy policy exclusively regards applications related to Wind Birds, Lda, that are redirected to this Privacy Policy.
v3.1
_timestamped edits_
## Can I book a private tour for my family or group, and what is the cost?
URL: https://windbirds.help/private-tours/
Updated: 2023-03-29
Yes, you can book a private tour for your family or group. Please contact us for more information regarding the cost and availability.
## Does Wind Birds promote equal pay between all staff?
URL: https://windbirds.help/promote-equal-pay-between-all-staff/
Updated: 2023-03-06
Yes, Wind Birds promotes equal pay between all staff regardless of gender or any other characteristic unrelated to job performance. The company has been awarded the certificate of Comissão para a Igualdade no Trabalho e no Emprego (CITE) for achieving equal pay among its employees.
## Do you have any promotional or referral programs for clients who introduce new clients to your tours?
URL: https://windbirds.help/promotion-referral-programs/
Updated: 2023-03-30
Currently, we do not have any active promotional or referral programs in place for clients who introduce new clients to our tours. However, we continually evaluate our offerings and may introduce such programs in the future. We recommend subscribing to our newsletter and following our social media channels to stay up-to-date with our latest news, promotions, and special offers. In the meantime, we encourage you to share your positive experiences with friends, family, and colleagues, as we believe word-of-mouth is the best form of advertisement. We’re confident that our high-quality tours and excellent customer service will continue to impress both you and any new clients you may refer.
## Can you recommend accommodation?
URL: https://windbirds.help/recommend-accommodation/
Updated: 2026-09-22
Sorry, as tour providers we do not work with any tourist accommodations. Also, as locals we do not experience any, so we can not recommend accommodation in Madeira.
## How can I report privatly a concern?
URL: https://windbirds.help/report-privatly/
Updated: 2026-09-22
If you have a concern that you would like to report privately, please use the following link to submit your report confidentially: [r.windbirds.help](https://r.windbirds.help). This platform is designed to ensure your privacy and allow you to communicate your concerns securely.
## Will you still run the tours/trips on a rainy day?
URL: https://windbirds.help/run-tours-rainy-day/
Updated: 2023-02-07
If heavy rain is forecasted in the areas where we run our tours, we will divert the tour to another location or reschedule it, depending on the weather. As Madeira is an island, it is possible to experience all four seasons in one day when travelling around. We always check the weather forecasts and webcams around the island to decide whether to run the tours/trips or not.
## Is it mandatory to wear a seat belt on your tours?
URL: https://windbirds.help/sealt-belt-tours/
Updated: 2025-11-10
Yes, it is mandatory by law to wear a seat belt on all our tours. Failure to use the provided safety equipment, including seat belts, removes any liability from Wind Birds for injuries or damages resulting from non-compliance.
## Is it possible to join only one day of the pelagic expedition?
URL: https://windbirds.help/single-day-pelagic-booking/
Updated: 2026-04-14
No. These pelagic outings are offered only as a run of three consecutive afternoons. Covering the full package is how we maximise the chance of seeing the complete set of target species.
## Is there a chance for snorkelling on the dolphin swimming trip?
URL: https://windbirds.help/snorkelling-dolphin-swimming-trip/
Updated: 2023-02-07
Snorkelling is a great way to swim with dolphins. We have snorkelling goggles onboard that we can lend to our clients.
## Can participants purchase souvenirs or merchandise related to your tours or the local wildlife?
URL: https://windbirds.help/souvernirs-merchandise/
Updated: 2023-03-30
At Madeira Wind Birds, we currently do not offer souvenirs or merchandise related to our tours or the wildlife.
## I required a special meal, do you supply it?
URL: https://windbirds.help/special-meals/
Updated: 2025-10-29
At the moment, none of our tours include food.
## Can participants request a specific guide or schedule preference when booking a tour?
URL: https://windbirds.help/specific-guide-schedule-preference/
Updated: 2023-04-05
Yes, participants can request a specific guide or schedule preference when booking a tour. However, this flexibility is subject to availability and is more likely to be accommodated when booking well in advance.
## Is it possible to swim with turtles?
URL: https://windbirds.help/swim-with-turtles/
Updated: 2023-02-02
Swimming with turtles is almost impossible as Madeira it is only a passage on their migration route and if you get to see one whenever you approach them by boat, they will dive deep.
## Is swimming with dolphins in the open sea?
URL: https://windbirds.help/swimming-dolphins-open-sea/
Updated: 2023-02-02
Yes, swimming with dolphins is in the open sea and consequently the decision to swim with them will depend not only on the behaviour of the wild dolphins but also on sea conditions. In Madeira depth can easily be between one and two thousand meters just a few miles from the coast.
## Is tap water in Madeira safe to drink, or should I buy bottled water?
URL: https://windbirds.help/tap-water-madeira-safe-to-drink/
Updated: 2026-02-06
Yes. Tap water in Madeira is safe to drink and meets EU drinking-water quality standards. We strongly encourage clients to drink tap water and use a reusable bottle. Choosing tap water helps reduce plastic waste, lowers transport-related emissions, and supports sustainable use of local resources. Bottled water is unnecessary for health reasons and has a significantly higher environmental footprint.
## Terms of Service
URL: https://windbirds.help/terms/
Updated: 2025-07-14
There is no small print on this page. The booking conditions and general information set out below are designed to outline our obligations to you and your commitments to us as clearly as possible. Please read them carefully before booking. We want you to have an enjoyable Wind Birds tour/trip, and the avoidance of any misunderstanding is to our mutual advantage. You should be prepared to cope with unusual situations, local inadequacies and unpredictable events as and when they occur.
### Definite Bookings
Reservations for tours require a variable deposit per person per tour, paid by credit or debit card (VISA, MasterCard, American Express) on a secure link that we e-mail to you. After receiving the deposit, we will give you our final confirmation and details of the tour. If no deposit has been paid, there is no legal collateral; therefore, Wind Birds, Lda cannot be accountable for possible bookings. A simple communication (e.g. email, phone, fax) without a paid deposit does not constitute any guarantee of service. The person who is signing the online booking form warrants that he/she has the authority to make the booking on behalf of all other persons included on the booking form. (Online booking forms are deemed to have been signed by the persons submitting them.) In individual cases, some tours will demand different payment plans, this information will be passed to the client before payment.
### Price, Taxes and Fees
All transactions are in Euros, Portugal’s legal tender. All prices shown include all Portuguese taxes and government fees, except where noted. Wind Birds, Lda operates and supplies in Madeira Islands. Therefore, it pays all taxes to the Madeira Regional Government. No tours/trips are exempt from VAT, although this tax value is included in the prices shown. Invoices are processed no later than five days after the service or the payment, whichever comes first. Details of lead traveller are filled as purchasing entity and cannot be changed after the invoice is issued. Therefore, if you desire an invoice from a different purchasing entity, you need to request it in advance (e.g., at the time of booking).
### Booking Cancellation
If you need to cancel your tour, please let us know as soon as possible by email or phone call. Our cancellation fees are based on the time before your tour starts:
- More than 72 hours: No charges
- 72 to 24 hours: You lose your deposit
- Within 24 hours: You are charged the full tour price
Exceptions: For Deep Sea Pelagic tours like Zino’s Petrel Sea Expedition, bookings are final and cannot be refunded. However, you can change the name of the booking holder.
### Bookings Date Change
If you’d like to switch your tour to a different day, it counts as cancelling and rebooking. So, keep in mind that cancellation fees might apply.
### Trip or Tour Cancellation
If hazardous weather conditions occur, we can reschedule your tour to the nearest date possible, though not changing other tours previously booked to other clients. If the tour does not happen, we will refund you 100%. In the case of this type of cancellation, all deposits and other payments for the tour or tour extension will be reimbursed.
We may have to cancel your tour in case of unusual or unforeseen circumstances outside our control (i.e. casus fortuitus). For example, technical problems with the boat or van, government action, war or threat of war, civil strife, terrorist activity, riot, natural or human-made disaster, disease outbreak, or severe weather conditions. If we have to cancel a tour/trip due to circumstances beyond our control, we shall refund to you.
### Harbour Authority and Official Notices
Wind Birds Lda may cancel, postpone, or modify tours based on directives from harbour masters, maritime authorities, or other officials. This may occur without notice for safety or legal compliance. We will try to reschedule or refund according to our policies. Wind Birds Lda is not liable for inconveniences or costs resulting from such mandated changes or cancellations.
### Trip or Tour Status
Complete and transparent communication is the best way to trust in business. All tour status is broadcast via [x.com/windbirds](https://x.com/windbirds). As an extra, we will contact you via one of the following means and in this order: a short message (i.e. SMS) to the mobile phone on file or a hotel reception message (i.e. fax or phone call) or by the email supplied during the booking process.
We advise you that before the tour you check our status website, in the case of apparent bad weather we recommend that you call us +351 917777441 to check to status.
### Refund & Procedure
All money can only be refunded via the same initial method of payment (e.g. paid by credit card and returned to the same credit card). In circumstances where the service is paid by money, you will need to acknowledge the acceptance of the refund in writing. This rule is enforced due to the risk of money laundering schemes and online phishing techniques.
Refund processing times can take up to 30 days plus the times of the settlement agents (e.g. banks). If the services were booked directly, please get in touch with us to check the status of the refund.
Due to Government fees required for specific outdoor activities, some of these values might not be fully refundable to you since the Government is not refunding them to us. We will provide proper documentation in these unfortunate circumstances.
If processing fees to return the money are charged on a refund initiated by a client cancellation, these will be deducted from the refund value.
### Payments with Bitcoin Lightning Network
In addition to our standard payment methods, we now accept payments via the Bitcoin Lightning Network. These payments are final and non-refundable, with the Bitcoin value calculated against the EUR market exchange rate at the time of the transaction.
Clients are responsible for any Lightning Network fees. Taxes, as applicable, are included in the transaction value, calculated based on the day of payment.
By opting for this payment method, clients acknowledge the finality of the payment and the inherent risks of digital currency transactions, including price volatility and technological factors.
### Safety & Insurance
You must inform us of any medical problems or related dietary restrictions on the reservation. Our staff must have this knowledge in case of any issues arising.
All our prices include personal‐accident and civil‐liability insurance, underwritten by an insurer licensed by the Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF), with the following limits:
- Civil liability: land 50 000 €; sea 200 000 €;
- Death or permanent disability: land 26 160 €; sea 20 000 €;
- Hospitality expenses and repatriation: land 4 579 €; sea 3 500 €.
If you require higher limits or different coverages, please arrange separate travel insurance. We also strongly recommend obtaining travel insurance due to restrictions enforced at Madeira Airport.
Birdwatchers often carry a lot of expensive optical and photographic equipment. Our trip insurance does not provide sufficient coverage. So, if you are not already covered under your household policy, we recommend taking out specialist insurance for your equipment.
### Species Observation
Birds, Mammals and Flora: The species mentioned in the trip itineraries are meant as a guidance to what you might see. You should not expect to see everything mentioned, although you should see a good proportion if you participate fully in the tour and have good eyesight. We can assure you that we will help you to the best of our knowledge and capabilities.
### Restrictions on Participants
Restrictions on participants are a matter of common sense, and we have no absolute ones. If you have a health problem or any physical limitation which may hamper or restrict your full involvement in any aspect of the tour or about which we should be aware of your safety (e.g. walking difficulties, diabetes, asthma, angina, dementia, etc.), please advise us previously to the tour or trip. We may provide any information you or your doctor may need to judge your capacity to participate fully in the tour.
Swimming with wild animals (i.e. whales and dolphins) requires the capability to swim in the ocean without external assistance, good sea conditions and the animals cannot be stressed. Staff may cancel swimming activities at the last minute for safety reasons.
We do not allow the collecting of plants or animals during any tour.
### Refusal of Unaccompanied Minors
Wind Birds does not accept bookings for Unaccompanied Minors (0 to 15 years old). All minors must be accompanied by their adult friends or family, people that the minor trusts and assumes responsibility for their actions.
For minors that are 16 to 17 years old, parents or legal guardians can sign a waiver form taking responsibility for the minor action, though we recommend that no adults are present.
### Use of Safety Equipment
Marine lifejacket use is mandatory in Rigid Inflatable Boats, though in the swimming with dolphins trips, you are allowed to remove the lifejacket before the swim.
The use of seat belts in cars is mandatory by Law and must be used at all times, and they can only be unfastened until the vehicle is safely parked.
Opening car doors before a complete stop is also illegal.
Declining to use the safety equipment properly removes us from any liability compensation in case of an accident.
### Discharge of Pressurized Air into the Lifejackets.
To offer better comfort to our clients, we use pressurised air lifejackets in our sea operations. The discharge of the pressurised air lifejackets in situations that are not emergencies (e.g. negligence, accidental, kids play, fun) incurs a fee of €30 per life jacket to cover service and inspection costs.
### Movement of Goods
No products are allowed to be transported without written consent and in compliance with Portuguese Law. By these, we mean that all that comes to the vans and boats at the start point can only leave at the finish point. (e.g. not leaving anything in Desertas Islands and not bringing anything from Desertas Islands). In other words, there is no smuggling.
### Forbidden Consumption
It is strictly prohibited to consume alcohol and tobacco inside vans and rigid-hulled inflatable boats, even in International Waters. This includes substances and drinks that are forbidden under Portuguese Law.
### CCTV
Closed-circuit television is used on particular land and sea trips. The filmed material can be utilised for Law enforcement or Wind Birds video broadcasts. Video rights remain of Wind Birds.
### Economic Espionage & Wildlife Risk
We take our business and the protection of wildlife seriously. Therefore, if we come across industrial espionage (e.g. doing a tour to later operate against us), we will take the proper legal action and report it to the criminal police. In case of present or future wildlife risk (e.g. doing a tour to obtain the location of eggs for later stealing them), we will take the proper legal action and report to the criminal police. Both acts under Portuguese Law are serious crimes, and you may face imprisonment until presented in Court. There will be no refunds in these circumstances.
### Anti-Corruption
Our company strictly prohibits the acceptance of any form of bribe, kickback, payment, gift, or other valuable consideration by clients or potential clients from any of our employees or agents in connection with our business. However, we acknowledge that reasonable gifts and entertainment provided in the ordinary course of business are exempt from this prohibition, such as souvenirs, merchandise, and digital services.
It should be noted that this policy extends to public officials, politicians, and members of the finance sector, among others. Consequently, we are unable to provide our services for free or at a reduced rate to these individuals.
In sum, we take a strong stance against any form of corruption and expect all parties to comply with our anti-corruption policy.
### Political Campaign Activities
Our services and media content are strictly prohibited for use by politicians engaging in political campaign activities or political gain. We do not provide such services to politicians for political purposes. Our firm commitment is to maintain an apolitical environment for our services in the public sector, and we shall continue to uphold this principle.
### Non-discriminatory Pricing
Wind Birds guarantees non-discriminatory pricing and services, ensuring equal pricing to all clients regardless of their origin, residence, or gender. Discriminatory practices are prohibited by law, and any observed practices should be reported to the relevant authorities or EU SOLVIT.
However, it is important to note that Wind Birds may offer discounts on certain services based on the selling channel or the client’s age (in the case of minors).
### PCI SSC Data Security Standards Compliance
Wind Birds, Lda complies with PCI-SSC DSS to provide a real-time payment and booking system. Therefore we do not store financial records and payment card data. All this information is transmitted between the client browser and our bank. For our record, we keep the transaction authorisation hash code, amounts charged and timestamp.
The stored data still allows us to recharge the client’s credit/debit card in the event of failure to provide payment at the required times.
This compliance guarantees that we are not a client financial data breach point.
### Lost Property
In the unfortunate event of lost property, Wind Birds will contact clients of the specific tour. Returning lost property generates costs, and the client is responsible for these costs.
### Digital Certificates & Timestamping
The website [windbirds.help](https://windbirds.help/) with a valid SSL Certificate holds legal documents for Wind Birds, Lda and guarantees secure communication between clients and us.
Under Portuguese Law and EU regulations, documents electronically signed by our management with ‘Cartao de Cidadão’ (Portuguese Citizen iD Card) have legal value. A copy of such document is stored on windbirds.co and is accessible via QR Code imprinted on the document. Note that these documents, to be valid, require a digital sign by a Timestamping Authority and a SCAP (Sistema de Certificação de Atributos Profissionais) authentication.
### External Observer/Researcher/Law Enforcement Agent Charge
A person who is not our staff or a client for recreation purposes, who travels on our boats and vans for an external professional reason (e.g. research funded by EU, Law enforcement in mission.), who records by any form, any information related to vessel/vehicle, geolocation, audio, video and other forms of media, as well species, technical and other data is demanded to pay two hundred and fifty euros per hour. Moreover, in slots of an hour (i.e. for a trip of 2h10 minutes shall pay 3-hour slots, that is €750). Such travels must be authorised by Wind Birds, Lda management and fully paid 48 hours in advance. That person must contract independent personal accident insurance, as Wind Birds, Lda insurances do not cover non-leisure activities.
### Mobile Alerts
Wind Birds, Lda provides a mobile alert service, which guarantees that subscribed clients receive up-to-date information on the tour and hazard status. The service is provided to all clients that have validated their mobile phone numbers. Service might fail if the client has not subscribed properly to roaming mobile service with its mobile operator.
### Social Media
During all services Wind Birds, Lda records and broadcast media. Such media appears on several social media platforms, our clients do as well share their media online, therefore there is the possibility that others outside our service recognise you.
### Short Communications and Scientific Publications
In the event of significant findings for the scientific community within our tours/trips, all short communications and scientific publications have to be approved by Wind Birds, Lda management. All information will be deemed confidential until proper publication.
### Freira.org
Freira Conservation Project manages the content of freira.org. Wind Birds, Lda supports financially for the operation of this website, Catarina Fagundes and Hugo Romano contributes with content.
### MadeiraBirds.com AvesdaMadeira.com MadeiraWhales.com
These three wildlife information platforms are provided free of charge to all internet users and are edited by Catarina Correia-Fagundes and Hugo Romano. Birdwatchers may contribute with reports and data. Wind Birds, Lda will watermark materials provided with the copyright owner’s name. The platforms try to provide accurate information, but in some cases, mistakes can occur. It is all provided on ‘As Is Basis’.
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## Is there a toilet onboard?
URL: https://windbirds.help/toilet-onboard/
Updated: 2026-09-22
### [Bird, Whale and Dolphin Watching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_dolphin_watching.html)
No. For the 2 hours trip you only have public toilets at the marina (at the back of the restaurant), so use them before going to the boat.
### [Zino’s Petrel Pelagic Expedition](https://www.madeirawindbirds.com/en/tours/zinos_petrel_pelagic_expedition.html)
Yes - only on this trip, where we a portable toilet is available at the back of the boat, mostly for women’s use. Men usually to do it at the back of the boat, into the water pumps or use a bucket.
## I cannot find availability for Wind Birds tours. What should I do?
URL: https://windbirds.help/tour-availability-priority-access/
Updated: 2026-05-30
If you cannot find availability for your preferred Wind Birds tour or date, please submit the [priority access form](https://priority.madeirawindbirds.com). This helps us contact you if a place opens, if dates change, or if an extra departure becomes possible.
Submitting the form does not confirm a booking. Your place is only confirmed after Wind Birds replies and any required deposit or payment is completed.
## What equipment and services are included in each Wind Birds tour?
URL: https://windbirds.help/tour-inclusions-by-activity/
Updated: 2026-08-31
### [Madeira Half Day Birdwatching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_birdwatching.html)
Pickup and drop-off at the same place, shared use of quality spotting scopes and binoculars, guidebooks, and English- and Portuguese-speaking ornithologists.
### [Bird, Whale and Dolphin Watching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_dolphin_watching.html)
An individual shock-mitigation seat for every guest, an English-, Spanish- and Portuguese-speaking crew, and possible use of a hydrophone to hear cetaceans when sea conditions permit. Transfers are a separate optional service.
### [Zino’s Petrel Pelagic Expedition](https://www.madeirawindbirds.com/en/tours/zinos_petrel_pelagic_expedition.html)
Enough chum for three to four hours of drifting each day, shock-mitigation seats and close-range seabird photography opportunities. Contact us for the detailed information kit.
### [Zino’s Petrel Night Expedition](https://www.madeirawindbirds.com/en/tours/madeira_zinos_night_expedition.html)
Pickup and drop-off at the same place, experienced tour leaders who specialize in this species, and a loan flashlight for use while walking.
## What are the main areas or ecosystems covered during your tours, and how do the tour itineraries differ between these locations?
URL: https://windbirds.help/tour-locations/
Updated: 2023-04-05
Wind Birds offers a variety of tours that explore different ecosystems in the eastern part of Madeira Island. Our half-day birdwatching tour covers city outskirts, forests, and grasslands, while our full-day birdwatching tour expands on this by including a visit to a river mouth. For marine ecosystems, our Bird, Dolphin, & Whale Watching trip is a coastal journey, and the Zino’s Petrel Pelagic Expedition focuses on offshore environments to observe pelagic birds and cetaceans.
## Where do Wind Birds tours pick up or depart?
URL: https://windbirds.help/tour-pickups-departure-points/
Updated: 2026-08-31
### Half-day birdwatching and Zino’s Petrel Night Expedition
Pickup and drop-off are at the same agreed place in the city centres of Funchal, Caniço, Santa Cruz or Machico. We can collect you from your hotel when vehicle access permits; otherwise, we arrange a nearby meeting point. Please contact us about other locations.
### Bird, Whale and Dolphin Watching
Meet at the south wall of Machico harbour. Parking is available by the marina. Return transfers from the city centres of Funchal, Caniço and Santa Cruz are available on request for a surcharge of €10 per person.
### Zino’s Petrel Pelagic Expedition
Meet by the Machico harbour wall in southeast Madeira. Use VR1 exits 25 or 26; parking is available nearby.
## What time do Wind Birds tours run, and how long do they last?
URL: https://windbirds.help/tour-times-durations/
Updated: 2026-08-31
### [Madeira Half Day Birdwatching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_birdwatching.html)
Pickups start around 09:30 and drop-off is around 13:30, so allow approximately four hours.
### [Bird, Whale and Dolphin Watching](https://www.madeirawindbirds.com/en/tours/madeira_half_day_dolphin_watching.html)
The trip lasts two hours. Morning and afternoon departures are equally suitable for watching marine wildlife.
### [Zino’s Petrel Pelagic Expedition](https://www.madeirawindbirds.com/en/tours/zinos_petrel_pelagic_expedition.html)
The package consists of three consecutive afternoons at sea, with each day’s trip lasting approximately six hours.
### [Zino’s Petrel Night Expedition](https://www.madeirawindbirds.com/en/tours/madeira_zinos_night_expedition.html)
Pickup normally starts around 20:30-21:00 and drop-off is around 00:30-01:00, so allow approximately four hours. This includes about 45 minutes by road and a 25-30-minute walk in each direction, plus the listening period.
## Are your tours available year-round, or are there specific seasons for certain activities?
URL: https://windbirds.help/tours-all-year-round/
Updated: 2026-08-31
### Seasonal Tour Schedule
#### 1. [Land-Based Birdwatching Tours](https://www.madeirawindbirds.com/en/tours/madeira_half_day_birdwatching.html)
- Availability: Year-round
- Current half-day schedule: pickups around 09:30 and drop-off around 13:30
- Exact times may vary with daylight, weather and pickup location
#### 2. [Bird, Whale & Dolphin Watching Boat Trips](https://www.madeirawindbirds.com/en/tours/madeira_half_day_dolphin_watching.html)
- Season: April through September
- Purpose: Maximize species diversity and minimize environmental impact
#### 3. [Zino’s Night Expedition](https://www.madeirawindbirds.com/en/tours/madeira_zinos_night_expedition.html)
- Season: April through August
- Focus: Observe petrels ashore
#### 4. [Zino’s Petrel Pelagic Package](https://www.madeirawindbirds.com/en/tours/zinos_petrel_pelagic_expedition.html)
- Dates: Pre-scheduled three-day blocks, typically May through August
- Booking: Announced in advance
#### 5. [New Year Fireworks Cruise](https://www.madeirawindbirds.com/en/tours/madeira_new_year_fireworks.html)
- Occurrence: Annual on December 31st
- Special Note: Singular event each year
## Do your tours require much physical effort?
URL: https://windbirds.help/tours-demand-physical-effort/
Updated: 2026-01-18
Our land tours are designed to be accessible to most people. They are mainly conducted by car, with short and easy walks at each destination. The Zino’s Petrel expedition, however, requires a higher level of physical effort. It involves a 25-minute hike uphill and downhill at an altitude of approximately 1,800 metres, with several steps along the route.
## Do you have tours insurance?
URL: https://windbirds.help/tours-insurance/
Updated: 2025-07-29
Our tour price includes personal accident and civil-liability insurance, underwritten by a carrier registered with the Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF). It covers:
- Civil liability
- Death or permanent disability
- Medical and hospital expenses
- Repatriation
If you require higher or alternative cover, you should arrange additional travel insurance. We also recommend specialist insurance for valuable optical or photographic equipment, since our standard policy may not fully protect those items.
## I am a travel agent/tour operator, will you assist us travelling to Madeira Islands?
URL: https://windbirds.help/travel-agent/
Updated: 2023-02-02
We will assist you by providing advice, supplying Madeira land tours and sea trips, text contents for brochures and catalogs, photography for website and other media.
## Do you have to wear a wet suit?
URL: https://windbirds.help/wear-wet-suit/
Updated: 2026-02-06
No, wearing a wet suit is not required. If you prefer, you may bring your own wet suit, but we do not provide wet suits to clients.
## Do you provide weather forecast updates or advisories before the tours?
URL: https://windbirds.help/weather-forecast-updates-advisories/
Updated: 2025-08-11
Your safety and comfort are our top priorities. While we don’t send out routine weather forecast updates, we closely track local conditions leading up to every tour. If the forecast suggests weather that could affect your experience, we’ll proactively reach out—usually at least 24 hours in advance—to discuss options and, if needed, reschedule for a time that works best for most participants. We’ll always contact you by email or phone with any important updates. For details on how weather may affect your booking, please see the cancellation policy for your specific tour in our terms of service.
## What boat and onboard equipment are used for Bird, Whale and Dolphin Watching?
URL: https://windbirds.help/whale-watching-boat-equipment/
Updated: 2026-08-31
The trip uses Oceanodroma RV, Wind Birds’ 11-metre rigid-hulled inflatable boat. Each guest has an individual shock-mitigation seat. The crew may also use a hydrophone to hear cetaceans when sea conditions permit. Trips are limited to 12 clients so everyone has space to watch, photograph and hear the naturalist crew.
## What do I get to see in Madeira Wind Birds tours?
URL: https://windbirds.help/what-can-i-see/
Updated: 2023-02-10
Madeira Wind Birds tours we aim to show you not only the details of Madeira Nature, like trees, flowers, birds, butterflies, dragonflies and some other insects, but also the most amazing sceneries that are usually out of tourist routes. Our staff will be with you all the time and do not take you to “tourist traps”. On our sea trips we always look for sea mammals and sometimes if there are many species being seen we may not get enough time to go to the destination of the trip though we always try to approximate it as much as possible.
## What should I bring?
URL: https://windbirds.help/what-should-i-bring/
Updated: 2025-11-10
### Land tours
- Warm, **waterproof** jumper (layer up)
- Hat or cap
- Walking boots/shoes with **good grip**
- Refillable water bottle
**Optional:** light snacks, compact binoculars, rain cover for backpack.
### Sea trips
- Warm, **waterproof** jumper (it’s cooler/windier at sea)
- Hat or cap (secure fit)
- **High-SPF** sun cream
- Refillable water bottle
- **Footwear:** wear **sandals or tennis shoes** on board _(Please don’t wear walking boots on the boat.)_
**Optional:** windproof jacket, seasickness remedies (take in advance if needed), sunglasses with strap.
### Quick tips
- Dress in layers; weather can change quickly.
- Avoid hard suitcases/large bags—space is limited.
- Protect electronics (zip-lock or dry bag).
## Do you answer WhatsApp messages?
URL: https://windbirds.help/whatsapp-messages/
Updated: 2026-03-05
We do not answer WhatsApp messages. The ideal way to reach us is by email at so we can track your request and reply promptly. We can also receive PGP-encrypted email there if you prefer private communication, and our public key is available at [windbirds.help/public-key.asc](https://windbirds.help/public-key.asc).
## Where is your office?
URL: https://windbirds.help/where-is-your-office/
Updated: 2026-03-05
Wind Birds does not have a public office since we are dedicated to providing tours and trips daily. To book with us, please visit our website at [madeirawindbirds.com](https://madeirawindbirds.com) or contact us via email at . Booking through email or our website is preferred. We can also receive PGP-encrypted email there if you need a more private communication channel, and our public key is available at [windbirds.help/public-key.asc](https://windbirds.help/public-key.asc).
## Which language will be spoken by your staff?
URL: https://windbirds.help/which-languages-staff/
Updated: 2023-02-02
Our naturalist leaders are bilingual with standard languages being English and Portuguese. Our birdwatching specialists speak English and know most of the bird names in this language.
## Can I visit the Zino's Petrel breeding area on my own at night?
URL: https://windbirds.help/zinos-night-independent-access/
Updated: 2026-08-31
No. Under Madeira’s [conservation rules for the Zino’s Petrel nesting area](https://ifcn.madeira.gov.pt/images/Doc_Artigos/Biodiversidade/Projetos/LifePterod4future/ISerie_176_Portaria564.pdf), bird observation and night listening there require IFCN authorization and may be conducted only by registered tour operators or eligible organizations dedicated to bird conservation or monitoring. Join an appropriately authorized tour and follow the guide’s instructions. Ordinary daytime trail access is governed separately.
## Can I use flash photography or a flashlight on the Zino's Petrel Night Expedition?
URL: https://windbirds.help/zinos-night-light-rules/
Updated: 2026-08-31
Flash photography is prohibited. A low-intensity flashlight may be used only when necessary while walking to and from the listening area, and it must be aimed at the trail. Wind Birds can provide a flashlight for the walk. Switch it off when bird observation and listening begin, because Madeira’s [conservation rules](https://ifcn.madeira.gov.pt/images/Doc_Artigos/Biodiversidade/Projetos/LifePterod4future/ISerie_176_Portaria564.pdf) prohibit flashes and lanterns during the activity.